Overall rating: 4.3579545 / 5 from 176 reviews.
The Herschel Heritage™ Backpack is praised for its timeless style, great quality, and perfect size. Customers appreciate its stylish appearance and good material, though some have noted issues with the bottom's durability and pocket size.
Review topics: ["size","fit","straps","problem","color","looks","weight","bag","quality","lining","fabric","piece","design","pockets","material","backpack","style","customer service","stitching","laptop","bottom","holds","herschel","daypack","space","version","interior","water bottle","experience"].
"I used this bag only 3 times (owned it for 2 months) before significant wear on the "leather. " Warranty claimed it was from normal wear. I'm so sad because I really wanted to like and support this company. I was willing to give them another try, but because they shrugged me off with my claim I'll be forced to look elsewhere. WASTE OF $90"
"Bought the bag thinking it would fit my 16” work laptop but the laptop sleeve is far too small to fit it. I doubt it would fit a 15” laptop as I have a 14” MacBook Pro and it just fits it with maybe about 2cm left. I requested a refund but their response was so patronising that I made the decision to never ever buy a Herschel again. Bought a Jansport instead and they only advertise for 15” laptop and it would easily fit bigger than 16”. John, you should be fired. Worst customer service I’ve ever had!"
"I received a good customer service in the I’ve visit"
"Very versatile. Using it on trip as soon as received. Plenty of room to be used as a carry on bag"
"10/10"
"I believe it has been about three weeks now, and I still haven’t received the bag. I honestly don’t understand what review you are asking me to write when I haven’t even received the product yet. When exactly am I supposed to receive the bag? This is taking far too long. If I had known it would take this long, I would have just ordered it from Amazon. This experience has been extremely disappointing."
"So far, great!"
"I’ve never received my purchase. Contact the customer support and basically they tell me to check my neighborhood and wait. It’s been one week now ans they never came back to me. Ps: Never got a refund either."
"This is the fifth backpack we have bought for our children, they love the designs and capacity to carry all their schools supplies, including laptops."
"excellent"
