Poor quality and a catch with the “easy returns” promise
"I purchased two bags in different colours to see which I preferred. When they arrived I found them to be of a poorer quality than I’d anticipated, being rather thin and flimsy. Having decided to return both bags, I used the “easy returns” which is confusing at best as the reference numbers requested on the online form are not referred to in the same way on the paperwork supplied with the bags. After all this, you have to pay to return the items which is the final insult in this whole sorry saga. I wouldn’t care if this were made clear when they describe the “easy returns,” but it isn’t. Never again."